A total of 150 complaints and enquiries about Labour run Ealing Council were made to the Ombudsman between 1 April 2021 and 31 March 2022. Ealing Liberal Democrats says the LGO's report 2022 shows an ongoing and urgent need for Ealing council to improve the way it deals with resident's complaints.
In its annual report on how Ealing Council is performing on how it deals with complaints and standards, the Local Government & Social Care Ombudsman has raised concerns and said it is “disappointed” that the council continues to be slow in dealing with issues and on one occasion took two years to resolve.
In his letter to Ealing Council Chief Executive, Michael King Local Government and Social Care Ombudsman Chair, Commission for Local Administration in England said
"It is disappointing that in six of these cases, remedies were not completed within the agreed timescales. In one case it took over two years to carry out a policy review. This is the third consecutive year where I have raised concerns about delays in the remedy process, so it is disappointing to see the issue persists. I once again invite the Council to consider how it might make improvements to act on our recommendations within the agreed timescales".
Cllr Gary Malcolm, Leader of the Opposition and Lib Dem Group Leader, said
"The ombudsman report is alarming. Liberal Democrats for many years have said that too many people have trouble getting problems reported and fixed. They feel the Council is not listening to them. Each complaint shows something has gone wrong. Labour-run Ealing Council needs to admit they are failing in this area. They need to make changes to ensure that residents’ complaints are dealt with quickly and actions put in place to stop them happening again.”
Ealing Council Annual Review Letter 2022