Over the past couple of months have been contacted by many residents over the lack of communication on new procedures to renew parking permits and buying visitor's vouchers.
- Residents no longer receive reminders
- Paper permits no longer being used
- Poor customer service - having to leave messages
- No call backs as promised
Councillor Garry Busuttil said: “Labour-run Ealing Council should not be forcing all people to use online services when it is not appropriate for everyone, such as residents who do not have easy access to the internet.”
The Liberal Democrats believe that when services are changed residents should be consulted and informed. Sadly Labour-run Ealing Council did not consult residents.”